Privacy Statement

SeerBit maintains strict privacy practices and does not engage in the sale, trade, or rental of personal data to any individual or entity. Additionally, your personal data will not be shared or revealed to any third party without your consent.

Introduction

SeerBit Limited (hereinafter referred to as “SeerBit”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of its customers, merchants, partners, website visitors, and all individuals whose data we process. This Privacy Notice explains how we collect, use, disclose, store, and protect your Personal Data in compliance with applicable data protection laws and industry standards, including the Data Protection Act of Kenya (2019), where applicable. SeerBit does not sell, trade, or rent Personal Data to any individual or entity.

Personal Data We Collect

“Personal Data” means any information relating to an identified or identifiable natural person. We may collect and process the following categories of Personal Data:

Identification information (e.g., full name, company name, government-issued identification details)
Contact information (e.g., email address, phone number, physical address)
Financial information (e.g., bank account details, payment card information)
Account information (e.g., login credentials, passwords)
Transaction data (e.g., payment history, merchant activity)
Technical data (e.g., IP address, device information, browser type, date and time of visits)
Verification data obtained from third-party identification or verification services (e.g., financial institutions, credit bureaus, KYC providers)

We may also collect anonymised or aggregated data that does not directly identify you.

Lawful Basis and Purpose of Processing

We process Personal Data for legitimate business purposes and in accordance with applicable legal and regulatory obligations. Your Personal Data may be used for the following purposes:

To provide and manage our payment processing and related services
To verify identity and conduct KYC/AML checks
To comply with legal and regulatory obligations
To detect, prevent, and manage fraud and other financial crimes
To respond to inquiries, complaints, and requests
To improve our products, services, and user experience
To resolve disputes and enforce contractual rights
To maintain transaction records as required by law

Where required, we rely on your consent, contractual necessity, legal obligation, or legitimate interests as the lawful basis for processing.

Disclosure of Personal Data

We do not sell or rent Personal Data. We may disclose Personal Data to:

Regulatory authorities and law enforcement agencies where required by law
Financial institutions and payment scheme operators
Identity verification and fraud prevention service providers
Professional advisers (e.g., legal, audit, compliance consultants)
Technology and infrastructure service providers who process data on our behalf

All third parties are required to implement appropriate technical and organisational safeguards and are bound by confidentiality and data protection obligations.

Website Visitors

When you visit our website, we may collect certain technical and non-personally identifiable information to monitor website performance, improve our services, enhance user experience, prevent fraudulent activities, etc. Such information may include IP addresses, browser type, and usage data.

Cookies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that enable us to:

Remember login information
Store user preferences
Analyse website traffic
Improve service functionality
Detect and prevent fraud

You may disable cookies through your browser settings; however, doing so may limit certain features of our website.

Data Retention

We retain Personal Data only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal, regulatory, and contractual obligations
Resolve disputes and enforce agreements

Upon account deactivation, Personal Data will be securely retained and subsequently deleted or anonymised in accordance with applicable retention requirements.

Use by Minors

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect Personal Data from minors. If we become aware that such data has been provided, we will take appropriate steps to delete it.

Data Security

SeerBit implements appropriate technical and organisational security measures to protect Personal Data against:

Unauthorised access
Accidental loss
Alteration
Disclosure or destruction

Access to Personal Data is restricted to authorised personnel on a need-to-know basis.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal, regulatory, or operational requirements. The most current version will always be available on our website.

Contact Information

For questions, concerns, or to exercise your data protection rights, you may contact: Data Protection Officer
Email: dpo@seerbit.com